Distribution and Airline Retailing with NDC – eLearning

Delivered in media-rich and interactive animation, this course is a journey that begins by comparing existing direct and indirect air distribution channels. Then it presents today’s emerging distribution systems supported by New Distribution Capability (NDC) standards. You will appreciate how airlines optimally distribute their products and services through their own website channels and how the industry is working to replicate the same functionality in indirect channels used by travel agents and other intermediaries. This course ends with a tour of innovative enhancements in distribution that is only possible in an NDC environment. Such enhancements benefit all players in the travel value chain, creating an improved user and customer experience. This course will satisfy your curiosity around NDC, dispel potential myths and provide practical learning through NDC simulation.

How will you benefit?
Upon completing this course you will have the skills to:

• Explain the advantages and limitations inherent to making and managing flight reservations via traditional indirect channels
• Describe how New Distribution Capability (NDC) enables airline suppliers and online booking engines to enhance direct distribution of travel products, especially ancillary sales
• Implement new technologies to enhance the travel shopping experience for self-service consumers
• Anticipate the value that the next generation of New Distribution Capability (NDC) will create for travelers and the travel industry

Designed for / who should join
This course is recommended for:

• Travel agents, tour operators, business process outsourcing (BPO) call centers
• Airline reservation and ticket agents
• Agency/airline marketing and sales staff

Course Content

• Travel agents, tour operators, business process outsourcing (BPO) call centers
• Airline reservation and ticket agents
• Agency/airline marketing and sales staff

Exam information

• Travel agents, tour operators, business process outsourcing (BPO) call centers
• Airline reservation and ticket agents
• Agency/airline marketing and sales staff